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Customer Centric Selling (USED)

Customer Centric Selling (USED)

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The Web has changed the game for your customers-- and, therefore, for you. Now, CustomerCentric Selling, already recognized as one of the premier methodologies for managing the buyer-seller relationship, helps you level the playing field so you can reach clients when they are ready to buy and create a superior customer experience.

Your business and its people need to be "CustomerCentric"--willing and able to identify and serve customers' needs in a world where competition waits just a mouse-click away. Traditional wisdom has long held that selling means convincing and persuading buyers. But today's buyers no longer want or need to be sold in traditional ways.

CustomerCentric Selling gives you mastery of the crucial eight aspects of communicating with today's clients to achieve optimal results:

  • Having conversations instead of making presentations
  • Asking relevant questions instead of offering opinions
  • Focusing on solutions and not only relationships
  • Targeting businesspeople instead of gravitating toward users
  • Relating product usage instead of relying on features
  • Competing to win--not just to stay busy
  • Closing on the buyer's timeline (instead of yours)
  • Empowering buyers instead of trying to "sell" them

    What's more, CustomerCentric Selling teaches and reinforces key tactics that will make the most of your organization's resources. Perhaps you feel you don't have the smartest internal systems in place to ensure an ideal workflow. (Perhaps, as is all too common, you lack identifiable systems almost entirely.) From the basics--and beyond--of strategic budgeting and negotiation to assessing and developing the skills of your sales force, you'll learn how to make sure that each step your business takes is the right one.

  • Customer Comes Second and other secrets of exceptional service (USED)

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    In "The Customer Comes Second, " Rosenbluth Travel's CEO and entrepreneurial genius, Hal Rosenbluth, reveals new ideas for hiring, performance reviews, technology innovation, and creative compensation. He shows how to build highly effective teams, inspire loyalty, and turn your workplace into a hotbed of creativity where people produce truly incredible results.
    Customer Loyalty: How to Earn It, How to Keep It (USED)

    Customer Loyalty: How to Earn It, How to Keep It (USED)

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    In today's competitive business climate, aiming for customer satisfaction is no longer enough. Many customers who are satisfied with a product or service will defect to buy a competitor's product without hesitation, forcing many businesses to spend more and more money to attract new customers. To maintain a dependable clientele and curtail the expense of wooing new customers, businesses must go beyond their usual concerns with customer satisfaction and take steps to ensure greater loyalty.
    Data Detective: Ten Easy Rules To Make Sense of Statistics

    Data Detective: Ten Easy Rules To Make Sense of Statistics

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    From "one of the great (greatest?) contemporary popular writers on economics" (Tyler Cowen) comes a smart, lively, and encouraging rethinking of how to use statistics.

    Today we think statistics are the enemy, numbers used to mislead and confuse us. That's a mistake, Tim Harford says in The Data Detective. We shouldn't be suspicious of statistics--we need to understand what they mean and how they can improve our lives: they are, at heart, human behavior seen through the prism of numbers and are often "the only way of grasping much of what is going on around us." If we can toss aside our fears and learn to approach them clearly--understanding how our own preconceptions lead us astray--statistics can point to ways we can live better and work smarter.

    As "perhaps the best popular economics writer in the world" (New Statesman), Tim Harford is an expert at taking complicated ideas and untangling them for millions of readers. In The Data Detective, he uses new research in science and psychology to set out ten strategies for using statistics to erase our biases and replace them with new ideas that use virtues like patience, curiosity, and good sense to better understand ourselves and the world. As a result, The Data Detective is a big-idea book about statistics and human behavior that is fresh, unexpected, and insightful.

    Death of Money (USED)

    Death of Money (USED)

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    "The next financial collapse will resemble nothing in history. . . . Deciding upon the best course to follow will require comprehending a minefield of risks, while poised at a crossroads, pondering the death of the dollar."

    The international monetary system has collapsed three times in the past hundred years, in 1914, 1939, and 1971. Each collapse was followed by a period of tumult: war, civil unrest, or significant damage to the stability of the global economy. Now James Rickards, the acclaimed author of Currency Wars, shows why another collapse is rapidly approaching--and why this time, nothing less than the institution of money itself is at risk.


    The American dollar has been the global reserve currency since the end of the Second World War. If the dollar fails, the entire international monetary system will fail with it. No other currency has the deep, liquid pools of assets needed to do the job.


    Optimists have always said, in essence, that there's nothing to worry about--that confidence in the dollar will never truly be shaken, no matter how high our national debt or how dysfunctional our government. But in the last few years, the risks have become too big to ignore. While Washington is gridlocked and unable to make progress on our long-term problems, our biggest economic competitors--China, Russia, and the oilproducing nations of the Middle East--are doing everything possible to end U.S. monetary hegemony. The potential results: Financial warfare. Deflation. Hyperinflation. Market collapse. Chaos.


    Rickards offers a bracing analysis of these and other threats to the dollar. The fundamental problem is that money and wealth have become more and more detached. Money is transitory and ephemeral, and it may soon be worthless if central bankers and politicians continue on their current path. But true wealth is permanent and tangible, and it has real value worldwide.

    The author shows how everyday citizens who save and invest have become guinea pigs in the central bankers' laboratory. The world's major financial players--national governments, big banks, multilateral institutions--will always muddle through by patching together new rules of the
    game. The real victims of the next crisis will be small investors who assumed that what worked for decades will keep working.


    Fortunately, it's not too late to prepare for the coming death of money. Rickards explains the power of converting unreliable money into real wealth: gold, land, fine art, and other long-term stores of value. As he writes: "The coming collapse of the dollar and the international monetary system is entirely foreseeable. . . . Only nations and individuals who make provision today will survive the maelstrom to come."

    Den of Thieves (USED)

    Den of Thieves (USED)

    $6.99
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    $3.99 - $6.99
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    A #1 bestseller from coast to coast, Den of Thieves tells the full story of the insider-trading scandal that nearly destroyed Wall Street, the men who pulled it off, and the chase that finally brought them to justice.

    Pulitzer Prize-winner James B. Stewart shows for the first time how four of the eighties' biggest names on Wall Street--Michael Milken, Ivan Boesky, Martin Siegel, and Dennis Levine--created the greatest insider-trading ring in financial history and almost walked away with billions, until a team of downtrodden detectives triumphed over some of America's most expensive lawyers to bring this powerful quartet to justice.

    Based on secret grand jury transcripts, interviews, and actual trading records, and containing explosive new revelations about Michael Milken and Ivan Boesky, Den of Thieves weaves all the facts into an unforgettable narrative--a portrait of human nature, big business, and crime of unparalleled proportions.

    Dig Your Well Before You're Thirsty (USED)

    Dig Your Well Before You're Thirsty (USED)

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    Harvey Mackay, who taught millions of Americans how to "swim with the sharks without getting eaten alive" now dives deep into the art of which he's grandmaster: networking. Dig Your Well Before You're Thirsty contains Harvey's gold-chip advice, accumulated over a lifetime of business success, on how to build and maintain the network you need. Harvey guarantees you'll never be more than a phone call away from a person in the position to help you get what you want - whether it's the job opportunity of a lifetime or a lifetime partner, the sales prospect of your dreams or the career advice you've only dreamed of. Harvey shows you how to create a network of trusted, valuable contacts that is worth its weight in platinum. Harvey show you step by step how to get to know the people you need to know; how to keep relationships up-to-date and alive; how to ask for what you need when you need it; how to sparkle in the information age and on the Internet; and how to unlock any door ... anywhere ... at any time. Learn from Harvey's own energizing examples and those he gleaned from world-class networkers like Muhammad Ali, Lou Holtz, Erma Bombeck, Larry King, and Pat O'Brien.
    Discover What You're Best At (USED)

    Discover What You're Best At (USED)

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    Take the test-- and find the right career for you.

    Join the ranks of the more than half-million people who have discovered their true talents and made successful career choices with "Discover What You're Best At". Now this bestselling career guide has been revised for the twenty-first century, including valuable new information on the skills in demand in electronic communications, medical technology, and other high-tech fields.

    The book's unique National Career Aptitude System enables you to identify not only your interests but also your innate talents and potential skills, and then to match your career strengths to dozens of the more than 1,100 jobs described in detail.

    "Discover What You're Best At" enables you to set realistic and rewarding career goals based on your abilities. It gives you the edge you need to take on the job market and succeed in your chosen career.

    "Discover What You're Best At" will help you:

    SAVE MONEY-- possibly thousands of dollars-- by heading you in the proper career direction before you choose a school or a course of study

    SAVE TIME-- by allowing you to tailor your curriculum to your career objectives, without resorting to trial-and-error course samplings

    SET REALISTIC GOALS-- why be an office administrator when your interpersonal skills make you a natural for sales?

    LEARN ABOUT NEW AREAS-- with more than 1,100 career possibilities listed and described in detail, you could easily discover that you have an interest in and aptitude for an exciting position you never knew existed.

    "Discover What You're Best At" could put you well on your way to success. It's the only career resource you'll ever need.

    Dynamite Answers to Interview Questions: No More Sweaty Palms (USED)

    $4.99
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    Eat Your Broccoli First and Other Practical Proverbs for Developing Resilient Leaders

    $20.00
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