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"'IN SEARCH OF EXCELLENCE, MEETS 'CATCH 22"- Elaine T., exec at a large knowledge-based firm.
FUNNY AS HELL AND WAY-l'M SORRY-WAY TOO REAL." - Terri B., Former manager, M&A arm of a major telecommunications firm
AS YOU READ EACH CHAPTER, YOU CAN SEE IT COMING. AT LEAST, I CAN SEE IT NOW. BUT BACK WHEN IT HAPPENED TO ME, I DIDN'T SEE IT COMING AT ALL." - Paul M., line manager at a large manufacturing firm that's gone private
IF YOU'VE BEEN THERE, YOU GET IT. IF YOU HAVEN'T, YOU DON'T. SHOULD BE MANDATORY READING FOR B-SCHOOL, SO YOU KNOW WHAT YOU ARE GET TING INTO." - Ellen M., retired exec, multinational financial firm
'THIS IS NOT SOMETHING YOU CAN CHART. THERE'S NO METRIC. IT JUST SEEPS ITS WAY INTO EVERY CORNER OF THE CORPORATION. AND THEN IT FLUSHES ITS WAY OUT THROUGH THE MARKET." - Mike T., Former Harvard economist
"TAKE THE MONEY AND RUN!" - Walter A., media content provider
"THIS IS EXACTLY HOW WE GOT TO WHERE WE ARE." - John P., exec at large manufacturing firm
IT'S THE JAMES JOYCE ULYSSES OF THE MIDDLE MANAGER. YOU DON'T KNOW WHAT THE SHOW IS, OR WHAT SCENE YOU'RE IN, OR WHAT THE RIGHT LINES ARE, OR WHAT'S SUPPOSED TO BE HAPPENING NEXT, OR WHAT IT ALL MEANS. YOU KNOW FOR A FACT THAT SOMETHING'S HAPPENING. THOUGH YOU DON'T KNOW WHAT IT IS, AND IT'S NOT ALWAYS FUNNY." - Chris R., SVP at a large financial institution
"THE BALLAD OF THE HIGH-PERFORMING BABY BOOMER. THANK GOD I RETIRED IN THE 1980S. THANK GOD I INVESTED IN ZERO COUPON TREASURIES AND DIVIDEND STOCKS. I WISH YOU ALL LUCK." -Retired CEO of a large corporation
"SIX SIGMA ON ACID." -Steve J., computer design engineer
Do you often walk away from new encounters thinking, “there goes another lost opportunity?” Landing new clients is one of the hardest tasks for any business. We can have products and services that make our competition look like amateurs, but if we don’t stand out, we’ll just blend into the background, and no one will notice us.
Build Your REP is designed to eliminate that frustration and show you how to grow your business using the three key steps to landing new clients: Recognition, Education, and Persuasion.
In Build Your REP, I provide step-by-step instructions with clear and simply worksheets, that will allow others to immediately recognize what you do, educate them so they fully understand, and persuade them that you have the answers to their problems.
About the author
As a life-long severe stutterer, communication has always been a challenge. With years of speech therapy, and my own personal study of communication methods, I became an accomplished business speaker and corporate trainer. I have taught thousands of people in the U.S. and over-seas, all the while sharpening my skills and discovering what works and what doesn’t. I’ve taken all of this information and created Build Your REP. I hope you enjoy it.
From the 2012 author of Power Up, a widely adopted strengths-coaching paradigm, and a coach, author and trainer labeled a “master mentor” and the “coach’s coach” comes The Coaching Pathfinder. This concise guide to all things coaching is a contemporary, evidence-based resource for coaches of all stripes. It is an exceptional resource for coaching professionals already established, as well as those seeking to start or enhance a growing coaching praxis and business. With dozens of very up-to-date references to literature for both targeting and enlarging the essential elements of top-notch coaching, this book affords the reader a range of processes and procedures for a masterful performance of this now uhelping skill now universally viewed as essential. Gene Knott has compiled the very best know-how elements for excelling as an independent practitioner, as a coaching supervisor, for leaders of teams at any organization level, or a person charged with deepening HR practices from on-boarding to developing veteran staff. With dozens of new and revised tools and a keen, pliable and readily adopted model, The Coaching Pathfinder is a comprehensive address of all matters coaching. Divided into nine highly readable chapters in three complementary segments, the highly readable and story-laden book starts with coaching as a practice, then covers the four main groups of assets: strengths, mindset, skill set and toolsets, and finishes with applications for coaching as team leader and for adopting organization-wide coaching or mentoring programs. The accumulated experience of a 34-year diverse coaching practice and instructional history combines herein for a unique set of approaches, with solid, science-based and rich insights for the reader who would learn anew. With a learner’s bent in mind, and the perspectives from actual cases with reflective inquiry, as well as end-of-chapter review questions, this book offers a wealth of useful and readily useable features for the supervisor, team leader, coach or mentor. Highlighting key topics from development to decision-making, and the centrality of change, to how to conduct a coaching compact over time, this is a book any coaching practitioner, literally any person looking to enlarge their adoption of a reliable, resourceful set of coaching processes in their corporate work will want at the ready.
We are on the verge of the nation's worst nursing shortage in history. Dedicated nurses are leaving hospitals in droves, and there are not enough new recruits to the profession to meet demand. Even hospitals that were once very highly regarded for the quality of their nursing care, such as Boston's Beth Israel Deaconess Medical Center, now struggle to fill vacant positions. What happened? Dana Beth Weinberg argues that hospital restructuring in the 1990s is to blame.
In their attempts to retain profit margins or even just to stay afloat, hospitals adopted a common set of practices to cut costs and increase revenues. Many strategies squeezed greater productivity out of nurses and other hospital workers. Nurses' workloads increased to the point that even the most skilled nurses questioned whether they could provide minimal, safe care to patients. As hospitals hemorrhaged money, it seemed that no one--not hospital administrators, not doctors--felt they could afford to listen to nurses.
Through a careful look at the effects of the restructuring strategies chosen and implemented by Beth Israel Deaconess Medical Center, the author examines management's efforts to balance service and survival. By showing the effects of hospital restructuring on nurses' ability to plan, evaluate, and deliver excellent care, Weinberg provides a stinging indictment of standard industry practices that underestimate the contribution nurses make both to hospitals and to patient care.
In this hilarious and highly practical book, author and professional speaker Scott Berkun reveals the techniques behind what great communicators do, and shows how anyone can learn to use them well. For managers and teachers -- and anyone else who talks and expects someone to listen -- Confessions of a Public Speaker provides an insider's perspective on how to effectively present ideas to anyone. It's a unique, entertaining, and instructional romp through the embarrassments and triumphs Scott has experienced over 15 years of speaking to crowds of all sizes.
With lively lessons and surprising confessions, you'll get new insights into the art of persuasion -- as well as teaching, learning, and performance -- directly from a master of the trade.
Highlights include:
Filled with humorous and illuminating stories of thrilling performances and real-life disasters, Confessions of a Public Speaker is inspirational, devastatingly honest, and a blast to read.