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From the 2012 author of Power Up, a widely adopted strengths-coaching paradigm, and a coach, author and trainer labeled a “master mentor” and the “coach’s coach” comes The Coaching Pathfinder. This concise guide to all things coaching is a contemporary, evidence-based resource for coaches of all stripes. It is an exceptional resource for coaching professionals already established, as well as those seeking to start or enhance a growing coaching praxis and business. With dozens of very up-to-date references to literature for both targeting and enlarging the essential elements of top-notch coaching, this book affords the reader a range of processes and procedures for a masterful performance of this now uhelping skill now universally viewed as essential. Gene Knott has compiled the very best know-how elements for excelling as an independent practitioner, as a coaching supervisor, for leaders of teams at any organization level, or a person charged with deepening HR practices from on-boarding to developing veteran staff. With dozens of new and revised tools and a keen, pliable and readily adopted model, The Coaching Pathfinder is a comprehensive address of all matters coaching. Divided into nine highly readable chapters in three complementary segments, the highly readable and story-laden book starts with coaching as a practice, then covers the four main groups of assets: strengths, mindset, skill set and toolsets, and finishes with applications for coaching as team leader and for adopting organization-wide coaching or mentoring programs. The accumulated experience of a 34-year diverse coaching practice and instructional history combines herein for a unique set of approaches, with solid, science-based and rich insights for the reader who would learn anew. With a learner’s bent in mind, and the perspectives from actual cases with reflective inquiry, as well as end-of-chapter review questions, this book offers a wealth of useful and readily useable features for the supervisor, team leader, coach or mentor. Highlighting key topics from development to decision-making, and the centrality of change, to how to conduct a coaching compact over time, this is a book any coaching practitioner, literally any person looking to enlarge their adoption of a reliable, resourceful set of coaching processes in their corporate work will want at the ready.
We are on the verge of the nation's worst nursing shortage in history. Dedicated nurses are leaving hospitals in droves, and there are not enough new recruits to the profession to meet demand. Even hospitals that were once very highly regarded for the quality of their nursing care, such as Boston's Beth Israel Deaconess Medical Center, now struggle to fill vacant positions. What happened? Dana Beth Weinberg argues that hospital restructuring in the 1990s is to blame.
In their attempts to retain profit margins or even just to stay afloat, hospitals adopted a common set of practices to cut costs and increase revenues. Many strategies squeezed greater productivity out of nurses and other hospital workers. Nurses' workloads increased to the point that even the most skilled nurses questioned whether they could provide minimal, safe care to patients. As hospitals hemorrhaged money, it seemed that no one--not hospital administrators, not doctors--felt they could afford to listen to nurses.
Through a careful look at the effects of the restructuring strategies chosen and implemented by Beth Israel Deaconess Medical Center, the author examines management's efforts to balance service and survival. By showing the effects of hospital restructuring on nurses' ability to plan, evaluate, and deliver excellent care, Weinberg provides a stinging indictment of standard industry practices that underestimate the contribution nurses make both to hospitals and to patient care.
In this hilarious and highly practical book, author and professional speaker Scott Berkun reveals the techniques behind what great communicators do, and shows how anyone can learn to use them well. For managers and teachers -- and anyone else who talks and expects someone to listen -- Confessions of a Public Speaker provides an insider's perspective on how to effectively present ideas to anyone. It's a unique, entertaining, and instructional romp through the embarrassments and triumphs Scott has experienced over 15 years of speaking to crowds of all sizes.
With lively lessons and surprising confessions, you'll get new insights into the art of persuasion -- as well as teaching, learning, and performance -- directly from a master of the trade.
Highlights include:
Filled with humorous and illuminating stories of thrilling performances and real-life disasters, Confessions of a Public Speaker is inspirational, devastatingly honest, and a blast to read.
The Web has changed the game for your customers-- and, therefore, for you. Now, CustomerCentric Selling, already recognized as one of the premier methodologies for managing the buyer-seller relationship, helps you level the playing field so you can reach clients when they are ready to buy and create a superior customer experience.
Your business and its people need to be "CustomerCentric"--willing and able to identify and serve customers' needs in a world where competition waits just a mouse-click away. Traditional wisdom has long held that selling means convincing and persuading buyers. But today's buyers no longer want or need to be sold in traditional ways.
CustomerCentric Selling gives you mastery of the crucial eight aspects of communicating with today's clients to achieve optimal results:
What's more, CustomerCentric Selling teaches and reinforces key tactics that will make the most of your organization's resources. Perhaps you feel you don't have the smartest internal systems in place to ensure an ideal workflow. (Perhaps, as is all too common, you lack identifiable systems almost entirely.) From the basics--and beyond--of strategic budgeting and negotiation to assessing and developing the skills of your sales force, you'll learn how to make sure that each step your business takes is the right one.
The international monetary system has collapsed three times in the past hundred years, in 1914, 1939, and 1971. Each collapse was followed by a period of tumult: war, civil unrest, or significant damage to the stability of the global economy. Now James Rickards, the acclaimed author of Currency Wars, shows why another collapse is rapidly approaching--and why this time, nothing less than the institution of money itself is at risk.
The American dollar has been the global reserve currency since the end of the Second World War. If the dollar fails, the entire international monetary system will fail with it. No other currency has the deep, liquid pools of assets needed to do the job.
Optimists have always said, in essence, that there's nothing to worry about--that confidence in the dollar will never truly be shaken, no matter how high our national debt or how dysfunctional our government. But in the last few years, the risks have become too big to ignore. While Washington is gridlocked and unable to make progress on our long-term problems, our biggest economic competitors--China, Russia, and the oilproducing nations of the Middle East--are doing everything possible to end U.S. monetary hegemony. The potential results: Financial warfare. Deflation. Hyperinflation. Market collapse. Chaos.
Rickards offers a bracing analysis of these and other threats to the dollar. The fundamental problem is that money and wealth have become more and more detached. Money is transitory and ephemeral, and it may soon be worthless if central bankers and politicians continue on their current path. But true wealth is permanent and tangible, and it has real value worldwide.
game. The real victims of the next crisis will be small investors who assumed that what worked for decades will keep working.
Fortunately, it's not too late to prepare for the coming death of money. Rickards explains the power of converting unreliable money into real wealth: gold, land, fine art, and other long-term stores of value. As he writes: "The coming collapse of the dollar and the international monetary system is entirely foreseeable. . . . Only nations and individuals who make provision today will survive the maelstrom to come."
